Reference

Our Terms Spelled Out for You

When you open an account with memo slot, you're agreeing to a straightforward set of rules about how your account works, how payments move in and out, and…

Account ownership and verification stepsDeposit and withdrawal termsWhat we keep, what you control
memo slot Our Terms Spelled Out for You
REACH US WHEN YOU NEED TO

How to Contact Us About Your Account or Terms

We run multiple support channels so you can reach us when questions come up — whether it's about your account, a transaction, or how our Terms apply to your specific situation.

Live Chat Available during peak lobby hours. Ask about account policies, payment verification, or any clause you want to clarify. Fastest way to get a direct answer.
Email Support Send formal requests about your data, account closure, or disputes. We respond within one business day. Use this for records you want to keep.
In-Account Help Open the Help menu inside your lobby. Find links to our full Terms, privacy notice, and FAQ. No login required to browse these pages.
HOW WE PROTECT YOUR INTERESTS

Data, Security & Your Rights Under These Terms

Our Terms centre on how we handle your personal data, keep your account secure, and respect your control over withdrawals and closure.

Account Closure

Request account closure anytime via email or live chat. We'll freeze your account immediately and process any pending balance to your registered payment method within five business days.

Data Access

You can request a full download of your account data — all transactions, login history, and personal information on file. We provide this within ten business days.

Password Reset & Security

If you forget your password or suspect account compromise, initiate a reset immediately. We'll send a verification link to your registered email within seconds.

Withdrawal Hold

Large withdrawals may trigger a verification call or email. We do this to protect you from fraud. Typical holds clear within two business hours once verified.

Dispute Resolution

If you dispute a transaction, contact support with your transaction ID. We investigate within three business days and respond with our findings.

Age & Eligibility

Account access depends on local law. You must provide proof of identity during sign-up. We verify all new accounts before your first withdrawal.

Your Terms & Conditions Questions Answered

These are the questions we hear most often about how our Terms work in practice. If you don't see your question here, reach out to our support team — they're ready to clarify any clause or rule.

You own your account. We hold it in trust. You set the password, you choose when to deposit, and you request withdrawals. We never access your funds without your explicit instruction. If you close your account, any balance returns to you within five business days.

Go to the login page and select 'Forgot Password?' We'll send a reset link to your registered email address. Click it, set a new password, and log back in. The link expires after one hour for security. If you don't receive the email, check your spam folder or contact live chat.

No. During verification, we confirm your registered name matches the payment source. If they don't match, the deposit will be rejected. This protects both you and us from fraud. Always deposit from an account or wallet registered to you.

Withdrawals to DANA, OVO, GoPay and QRIS usually complete within one business day once verified. Larger amounts may require a verification call, which typically adds two to four hours. We'll notify you via email when your withdrawal is sent.

We keep your name, email, phone, deposit history and login records for as long as your account is active. After you close your account, we retain transaction records for seven years as required by local financial law. You can request a data download anytime — we provide it within ten business days.

Email can be updated in your Account Settings. Account holder name cannot be changed once verified, as it must match your payment source. If your legal name has changed due to marriage or court order, contact support with a copy of your updated ID, and we'll review your request.

Change your password immediately via the login page. Contact live chat or email support right away with details. We'll review your account for suspicious activity and freeze it if needed while we investigate. Do not share your login details with anyone, including support staff.