Reference

How we handle your account and personal data

Q: Who can I contact if I think my data has been misused?

Email support@memoslot.xyz or use live chat (Monday–Sunday, 09:00–23:00 WIB) immediately. Include details of the concern. Our team will investigate within 24 hours and report findings to you by email.

When you open an account with memo slot, your privacy is central to how we operate.

Data collection transparentPayment info protectedYour access rights explained

Explore the Lobby Read FAQ

What we collect and why

memo slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We gather personal information when you register—your name, email, phone number, date of birth and address—so we can verify your identity and comply with local law. Payment details you enter (DANA wallet, OVO phone number, GoPay account, QRIS reference) are encrypted and never stored in plain

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text on our servers. Your account history, game activity, deposit and withdrawal records are kept to process payouts and detect fraud. Cookies on your device track your session so you stay logged in; analytics cookies help us see which pages load slowly so we can fix
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them. Depends on local law, we may retain this data for up to 7 years after your account closes, unless you request deletion sooner.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

How to contact us about your privacy

Live chat Our team responds Monday–Sunday, 09:00–23:00 WIB. Use the chat bubble in the bottom-right corner of the lobby to ask about your data or request account changes.

Email support Send privacy questions to [email protected]. We reply within 24 hours on business days. Include your account email and a clear description of what information you want to access or modify.

Account settings Log in and visit Settings > Privacy & Data to review what we hold, adjust cookie preferences and download your account file. Changes take effect immediately.

SECURITY PRACTICES

How we protect and manage your information

Encrypted storage

All payment and identity data is stored on servers with AES-256 encryption. Your DANA, OVO, GoPay and QRIS wallet links are never visible in plain text even to our support team.

Withdrawal verification

When you request a payout, we verify it's you via email or SMS before the money leaves our account. This extra step prevents unauthorised transfers from a compromised login.

Cookie control

Session cookies keep you logged in; analytics cookies track page performance. You can disable non-essential cookies in Settings > Privacy & Data without losing access to your account.

Data retention limits

We keep your account file for 7 years after closure where local law permits, then delete it. You can ask us to anonymise or remove data sooner by contacting [email protected].

Third-party access

We share your data with payment processors (DANA, OVO, GoPay, QRIS networks) and fraud-detection partners only. No data is sold to advertisers or marketing firms.

Account access requests

You can request a full copy of your data—login history, deposits, game records, contact details—from Settings > Privacy & Data or by emailing [email protected]. We deliver it within 10 business days.

Your privacy rights and our practices

Your account file is kept for up to 7 years where local law permits so we can process final withdrawals and handle disputes. After that period, we delete it unless you ask us to keep or remove it sooner. Contact [email protected] to request early deletion.

Yes. Log in, go to Settings > Privacy & Data, and click Download My Data. We'll compile your name, email, phone, address, login history, deposit and withdrawal records, and game activity. Download links arrive within 10 business days.

We encrypt your wallet IDs and payment references using industry-standard encryption; they're never stored in readable format. Payment networks (DANA, OVO, GoPay, QRIS) handle the actual transaction security. We never see your PIN or full account credentials.

We retain your session logs and game records for 12 months to help you track your account activity and for fraud prevention. Deposit and withdrawal records are kept for 7 years where local law requires. Older records are archived automatically.

Yes, we use session cookies to keep you logged in and analytics cookies to track page speed and errors. You can disable non-essential cookies in Settings > Privacy & Data. Essential cookies stay on to maintain account access and security.

Email [email protected] or use live chat (Monday–Sunday, 09:00–23:00 WIB) immediately. Include details of the concern. Our team will investigate within 24 hours and report findings to you by email.

You can request deletion of non-essential data (like analytics cookies or old login records) anytime via Settings > Privacy & Data. Legal data like identity and payment records must be kept for 7 years where local law permits, but we can anonymise or minimise them upon request.

How we handle your account and personal data

How to contact us about your privacy

How we protect and manage your information

Encrypted storage

Withdrawal verification

Cookie control

Data retention limits

Third-party access

Account access requests

Your privacy rights and our practices

01 What happens to my data if I close my memo slot account?

02 Can I see what data memo slot holds about me?

03 Is my DANA, OVO, GoPay or QRIS information safe?

04 How long do you keep my login and game history?

05 Do you use cookies, and can I turn them off?

06 Who can I contact if I think my data has been misused?

07 Can I request that memo slot delete my personal data?

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